Privacy Policy

Shawn’s Wholesome Store respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit shawnswholesomestore.net, submit an online form, communicate with us, or request computer work or repair services.

By using the website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide

You may provide:

• Your name

• Telephone number

• Email address

• Mailing or service address

• Preferred contact method

• Appointment information

• Details about your computer, device, or technical issue

• Messages, questions, photographs, or files you submit

• Estimates, invoices, payment status, and service history

• SMS consent and opt-out records

• Any other information you voluntarily provide

Information Related to Computer Services

When you request computer work or repair, we may receive or temporarily access:

• Device make, model, serial number, and specifications

• Operating-system and software information

• Error messages and diagnostic results

• Network or connectivity information

• Account names or device identifiers

• Passwords, access codes, or recovery keys you voluntarily provide

• Files or data necessary to diagnose, repair, transfer, recover, or test the device

We only intend to access device information reasonably necessary to perform the requested service, test the repair, protect our systems, or comply with law.

Payment Information

Payments may be processed by a third-party payment provider. Depending on the payment method, we may receive limited transaction information, such as the amount paid, payment date, billing name, transaction identifier, and payment status.

We may not directly receive or store your complete credit-card number when a third-party payment processor handles the transaction.

Information Collected Automatically

When you visit the website, we or our website providers may automatically collect:

• Internet Protocol address

• Browser and device type

• Operating system

• Pages viewed

• Referring website

• Dates and times of visits

• General geographic area

• Website interactions

• Cookie or similar technology identifiers

The exact information collected depends on the website platform, hosting provider, analytics tools, security tools, and other services used on the website.

2. How We Use Information

We may use information to:

• Respond to inquiries and service requests

• Schedule appointments

• Diagnose and repair computers and related equipment

• Prepare estimates and invoices

• Order approved parts

• Provide repair-status and pickup notifications

• Process payments

• Provide customer support

• Maintain service and communication records

• Send text messages where consent has been provided

• Improve our website, services, and customer experience

• Protect customers, devices, accounts, and business systems

• Detect or prevent fraud, misuse, malware, and security incidents

• Establish, exercise, or defend legal claims

• Meet tax, accounting, insurance, and legal obligations

• Enforce our agreements and policies

We may also use information for another purpose disclosed when the information is collected or with your permission.

3. SMS and Text-Message Privacy

When you enter your mobile number and affirmatively agree to receive text messages, we may use that number to send:

• Appointment confirmations and reminders

• Responses to your questions

• Estimates and repair-status updates

• Payment, pickup, or delivery notifications

• Customer-service messages

• Promotional messages when you have separately agreed to receive them

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out of text messages. Reply HELP for assistance, or contact us through the contact information below. We may send one final text confirming your opt-out request.

Consent to receive marketing texts is not a condition of purchasing services.

We do not sell, rent, or disclose your mobile telephone number, SMS consent, or opt-in information to third parties for their own marketing or promotional purposes.

We may provide mobile information to vendors that assist us with sending and managing text messages. Those providers may use the information only as necessary to provide services to us, comply with law, maintain security, and prevent fraud or misuse.

4. Cookies and Similar Technologies

The website and its service providers may use cookies and similar technologies to:

• Operate website features

• Remember preferences

• Analyze traffic and usage

• Maintain security

• Prevent fraud and abuse

• Improve website performance

You may be able to restrict cookies through your browser settings. Disabling cookies may prevent certain website features from functioning properly.

5. How We Disclose Information

We may disclose information in the following circumstances.

Service Providers

We may use vendors that provide:

• Website hosting and form processing

• SMS or email communications

• Payment processing

• Scheduling

• Cloud storage and data backup

• Analytics

• Accounting and invoicing

• Cybersecurity

• Parts ordering and shipping

• Professional, insurance, or legal support

These providers may receive information only as reasonably necessary to perform services for us.

At Your Direction

We may disclose information when you request or authorize us to do so, such as when coordinating with a manufacturer, warranty company, software provider, another repair provider, or another person authorized by you.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with applicable law, a subpoena, court order, or lawful government request

• Investigate fraud, theft, abuse, security threats, or illegal activity

• Protect the rights, safety, property, or systems of Shawn’s Wholesome Store, our customers, or others

• Enforce a contract, collect a debt, or defend a legal claim

• Respond to an emergency

Business Transfers

If the business is sold, reorganized, merged, or transferred, customer information may be included in the transaction, subject to applicable law and any commitments made in this Privacy Policy.

6. Sale of Personal Information

Shawn’s Wholesome Store does not sell customer personal information for money.

We do not sell or share mobile telephone numbers or SMS consent information with third parties for their own marketing purposes.

Some website analytics or advertising technologies may be legally classified as “sharing,” “targeted advertising,” or a “sale” in certain jurisdictions, even when no money is exchanged. This website should be updated with an appropriate cookie notice and opt-out method if such technologies are added.

7. Data Retention

We retain information only for as long as reasonably necessary for purposes such as:

• Completing requested services

• Maintaining repair and warranty records

• Processing payments

• Responding to disputes or customer inquiries

• Maintaining SMS consent and opt-out records

• Meeting tax, accounting, insurance, and legal obligations

• Protecting against fraud and security incidents

• Enforcing agreements

Retention periods vary according to the type of information and the reason it was collected.

Device passwords, copied files, temporary backups, and diagnostic information should be deleted or returned when no longer reasonably necessary, subject to technical limitations, agreed services, legal requirements, and legitimate security needs.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, storage system, communication method, repair process, or internet transmission can be guaranteed to be completely secure. You should avoid submitting highly sensitive information through an unsecured web form or ordinary text message.

Customers should change passwords or access codes shared for repair purposes after the service has been completed.

9. Data Breach Notification

If we discover a security incident involving personal information, we will investigate and provide notices required by applicable law.

10. Your Choices and Requests

Depending on applicable law and the circumstances, you may ask us to:

• Confirm whether we maintain information about you

• Correct inaccurate contact information

• Delete certain information

• Stop optional marketing communications

• Explain how information has been used or disclosed

Some information may need to be retained for payment records, warranties, fraud prevention, legal compliance, dispute resolution, or other legitimate business reasons.

To stop marketing emails, use the unsubscribe method provided in the email. To stop text messages, reply STOP.

We may need to verify your identity before completing a privacy request.

11. Third-Party Websites and Services

Our website may link to websites, software, manufacturers, payment processors, social networks, or other services that we do not control.

Their privacy practices are governed by their own policies. Shawn’s Wholesome Store is not responsible for the privacy, security, or content of independent third-party services.

12. Children’s Privacy

This website and our computer repair services are not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13.

A parent or legal guardian should submit any service request involving a minor. Contact us if you believe a child has submitted personal information without appropriate permission so that we can review and, where appropriate, delete it.

13. Visitors Outside the United States

Shawn’s Wholesome Store is operated in the United States. Information submitted through the website may be processed and stored in the United States, where privacy laws may differ from those in another country.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, vendors, or legal obligations.

The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through another reasonable method when required.

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